Our doc was recently interviewed by the local HR department to a large company in the area. They too have difficulty extracting any information from dental insurance companies and wanted to get our feedback on the trends and needs we see most so they can better choose a plan for their employees.
Patients ask, "How long do I need to wear my retainers?" I use to say "For Life." Now I say, "Every night, as long as you want to keep your teeth straight."